The website https://www.cuevasdelzenete.com/ and all its content belong to the company Cuevas del Zenete S.L., with its address at Travesía de los Derechos Humanos Km 1.5, 18512 La Calahorra (Granada).

Contact phone: +34 958 698 296 Email: informacion@cuevasdelzenete.com

CIF: B18618041


Cuevas del Zenete S.L., hereinafter referred to as the provider, responsible for the website, https://www.cuevasdelzenete.com/, makes this document available to users with the aim of complying with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all users of the website about its terms and conditions of use.

Anyone who accesses this website assumes the role of a user and commits to strict compliance with the provisions contained herein, as well as with any other applicable legal provisions.

The provider reserves the right to modify any information that may appear on the website, without the obligation to notify or inform users of such changes, considering it sufficient to publish such changes on the provider’s website.


The provider disclaims any liability arising from information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to the provider.

This website may redirect to content on third-party websites. Since the provider cannot always control the content introduced by third parties on its website, it assumes no responsibility for such content. In any case, the provider states that it will proceed to the immediate removal of any content that may contravene national or international laws, morals, or public order, and will immediately remove the redirection to such website, notifying the relevant authorities of the content in question.

The provider is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks, or any other medium that allows third parties to independently publish content on the provider’s website. However, in compliance with the provisions of Articles 11 and 16 of the LSSI-CE, the provider is available to all users, authorities, and law enforcement agencies, and actively collaborates in the removal or, as the case may be, blocking of all content that may affect or contravene national or international laws, third-party rights, or morals and public order. In the event that a user considers that there is content on the website that could be classified as such, please notify the website administrator immediately.


The website, including but not limited to its programming, design, compilation, and other elements necessary for its operation, the designs, logos, text, and/or graphics, are the property of the provider or, if applicable, it has a license or express authorization from the authors.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution, and marketing, requires the prior written authorization of the provider in all cases. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The provider acknowledges in favor of its owners the corresponding industrial and intellectual property rights, not implying their mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, nor endorsement, sponsorship, or recommendation by the provider.


This website is subject to Spanish law, and in the event of a dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of Guadix, Granada, Spain. This clause of express submission to the courts of Granada will not be applicable to disputes with website users who, under current legislation, have consumer status, in which case both parties will be subject to the jurisdiction of the courts of the consumer’s residence. In these cases, the provider and the user may also submit their disputes to arbitration as provided for in arbitration and consumer protection laws, as well as extrajudicial dispute resolution procedures established by codes of conduct or other self-regulatory instruments.

If you are a customer from the European Union (excluding Spain) and you do not agree with the services provided, you can make your complaint through the following link: http://ec.europa.eu/consumers/odr/


Identity of the Parties:

On the one hand, the provider of the goods or services contracted by the user, Cuevas del Zenete S.L., with its registered office at Travesía de los Derechos Humanos Km 1.5, 18512 La Calahorra, Granada, Spain, and VAT ID B18618041, with a customer service phone number +34 958 698 296 and contact email informacion@cuevasdelzenete.com, and on the other,

Any user who accesses the website https://www.cuevasdelzenete.com/ and contracts the services marketed by Cuevas del Zenete S.L., (hereinafter, the services or the service,) agrees to be subject to the current general terms and conditions. The user must have read these terms and conditions carefully before contracting the services.

General Information:

This is a platform that organizes and manages reservations for rural accommodations to offer users an alternative for their leisure time. Below is the contractual document that will govern the service contracting through the website owned by Cuevas del Zenete S.L.

Acceptance of this document implies that the user:

Has read, understands, and comprehends the information presented here. Is a person with sufficient legal capacity to contract the services listed on the website. Agrees to all the obligations set forth here. These terms and conditions will have an indefinite validity period and will apply to all reservations made through the website https://www.cuevasdelzenete.com/ The provider reserves the right to unilaterally modify these conditions, which will not affect promotions, if any, that were previously reserved before the modification.

Reservations will be valid exclusively for users who have accepted the general and specific terms and conditions of sale in their entirety; without this acceptance, it will not be possible to complete the reservation process.

The specific terms and conditions of sale may vary depending on each of the booking services.

It is necessary for the user to carefully read these specific conditions of the selected service before proceeding with the purchase. The specific conditions will be found on the respective accommodations, and they will prevail over the general booking conditions. The purchase process will be carried out in both Spanish and English, with the addition of other languages over time.


The prices of the products offered on the website will be expressed in Euros (€). The prices indicated next to each product include VAT and can be viewed from the beginning of the reservation, with these taxes itemized in the final summary before making the payment. If any offer, discount, or promotion is applied, it will be reflected on the website, and you can take advantage of it. Our company reserves the right to make changes that it deems appropriate at any time and without prior notice, with daily updates. Once a reservation has been made, the prices will remain unchanged.

On occasion, there may be a lower rate on our website for a specific service, product, or stay. However, these rates may have restrictions and special conditions, such as those related to cancellation and refund. Please carefully review the details and conditions of the respective reservation, service, or product to understand the conditions before making the reservation.

Obvious mistakes due to technical or human errors are not binding when the price stipulated by the reservation is clearly derisory. In this case, the reservation will not be valid, and the contract will be canceled and terminated, returning the amount paid for it or offering the possibility to keep it paying the difference. We ask that if you detect that your reservation suffers from a contractual defect, please contact us to resolve this incident. For any information, the user can contact the customer service phone number +34 958 698 296 or email us at informacion@cuevasdelzenete.com.

Any payment made to the provider will result in the issuance of an invoice in the name of the registered user or the company name provided at the time of making the reservation.

Aim of the Contract:

The purpose of this document is to regulate the contractual relationship to proceed with the reservation requested and to offer personalized services between the provider and the user when the user accepts and clicks the relevant box during the online process. The contractual obligation to proceed with the reservation requested entails the provision of a specific product or service, in exchange for a specific price publicly displayed in the website.

Reservation Procedure / How to Buy:

Anyone with internet access can make a reservation or purchase.

The steps of the purchase process are visible throughout the entire purchase process. The procedure for making a reservation through the website is as follows:

a) First, on the homepage, select the stay dates, the number of guests, and then different property options will appear, allowing you to select the rate and package that best suits your needs.

b) Once the quantity of packages you wish to reserve is selected, the final price is displayed. (In some cases, you may have the option to select additional services with an additional cost, which will be visible next to the reservation price).

When you click the “reserve” button, a form will appear for entering both personal information related to the reservation and the credit card used as a guarantee for the reservation. There will be a blank space for any comments you deem appropriate. Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).

Please carefully review the details of the reservation or service you choose to understand the specific conditions before making the reservation.

d) Verification of reservation data by clicking the “confirm reservation” button. Clicking this button will formalize the reservation.

f) You will receive an email confirmation of the reservation with its details. This document confirms that the reservation has been successfully made and serves as proof for any claims. If you do not receive this email, please check your “spam” or “junk” folder, as it may have been marked as spam. If you cannot find it there, please notify us as soon as possible so that we can resolve the issue.

h) Once this is received and we confirm that all the details are correct, we will process your reservation.

i) After the reservation is formalized, we ask the customer to review its content to identify any potential material errors in the data entered. To correct such errors, please call our customer service phone number +34 958 698 296 or contact us via email at informacion@cuevasdelzenete.com, providing the identifying details of the reservation.

If, for any reason, the reservation cannot be fulfilled, we will refund the amount paid using the same payment method used by the customer.

The provider assumes no responsibility when the reservation cannot be fulfilled due to false, inaccurate, or incomplete data provided by the user. However, we will take the measures required of a diligent merchant to ensure that the reservation can be fulfilled within the agreed-upon time.

By providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are not responsible for errors (such as manifest and typographical errors), interruptions (due to falls of the server (temporary and / or partial) or repairs, updates and maintenance of our platform or other reasons).

Once a reservation has been made, if a modification is required, the user must contact us at the customer service phone number +34 958 698 296 or via email at informacion@cuevasdelzenete.com. Depending on the type of modification made, an additional charge may apply.

Damage to the premises. Duties of the users.

If there are damages made to our premises or to some personal good or existing material in any premises, we will charge the costs through the payment method used to make the reservation.

Before proceeding to make the reservation and during your stay you must take into account the following considerations:

  • Check the rules of safety, coexistence and hygiene dictated by the management for the proper use of the establishment.
  • Respect the norms of use or internal regime of the tourist establishments, as well as to fulfill the prescriptions and particular rules of the places visited and the rules of the tourist activities.
  • Respect the establishment, the equipment and its facilities. To pay the amount of the contracted services at the moment of the presentation of the invoice in the establishment in the agreed conditions. The fact of presenting a claim is not an exemption to pay the users’ obligations.
  • Respect the culture and environment of the place.
  • Comply with the usual rules of social coexistence and respect for people, institutions and local customs.
  • Respect the dignity of the people who work in the tourist sector.


Payment / reservation has to be made with credit / debit card. You can pay your stay or book any services provided with your credit card. We will use your card as a guarantee of reservation. (This depends on the type of price selected and the conditions of the reservation).